1. Acceptance of these Terms
These Terms of Service (the “Terms”) form a binding legal agreement between you and Tillampa LLC, the Texas limited liability company that operates Tillampa (“Tillampa LLC,” “Tillampa,” “we,” “us,” or “our”). By accessing or using tillampa.com (the “Site”), you agree to these Terms and to our Acceptable Use Policy and Privacy Policy, each incorporated here by reference. If you do not agree, do not access or use the Site.
You must be at least 18 years old and able to form a binding contract, and you must not be barred from using the Site under any applicable law. If you use the Site on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms, and “you” includes that organization.
2. Definitions
- “Site” — the tillampa.com website and the pages, Content, forms, support assistant, demos, sandboxes, and sign-in entry points we make available from it.
- “Content” — all text, copy, graphics, product mockups, screenshots, logos, designs, software, and code made available on or through the Site.
- “Products” — our separately offered software and services, including MuniStack, Tillampa widgets, Corp OS, any custom-built engagement, and any other or future products and services we provide.
- “Submissions” — anything you transmit through the Site, including contact and demo requests, support-chat messages, and Feedback.
- “Feedback” — suggestions, ideas, or comments you provide about the Site or Products.
3. The Site is informational; Products are governed separately
Information on the Site about our Products is descriptive and informational only. It is marketing material and is not an offer, warranty, representation, guarantee, or contractual commitment of any kind. Product capabilities, timelines, roadmaps, pricing, and availability may change at any time without notice.
The binding terms for any Product or engagement — current or future — are set out exclusively in the signed Master Service Agreement, Statement of Work, Order Form, or Data Processing Agreement between you and Tillampa LLC, which govern matters such as security, availability and uptime, customer data and tenant separation, data-breach notification, payments, records handling, warranties, and the allocation of liability for that Product. If any statement on the Site conflicts with a signed agreement, the signed agreement controls. Nothing on the Site creates a Product relationship, these Terms do not govern your use of any Product, and these Terms neither expand nor limit the rights or liabilities set out in those Product agreements.
4. License to use the Site
Subject to these Terms, Tillampa LLC grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and view the Site for your own lawful evaluation and informational purposes. All rights not expressly granted are reserved. We may modify, suspend, limit, or withdraw this license, or the Site, at any time and without notice.
5. Acceptable use and restrictions
Your use of the Site is also governed by our Acceptable Use Policy. Without limiting it, you agree that you will not, and will not permit anyone else to:
- copy, reproduce, republish, mirror, frame, sell, license, or commercially exploit any Content without our prior written permission, except for brief quotations with attribution;
- scrape, harvest, or mass-download the Site, its Content, or its APIs, or use bots or automated means beyond polite,
robots.txt-respecting indexing; - reverse engineer, decompile, or attempt to derive the source code or underlying ideas of any Product, mockup, or component;
- probe, scan, or test the vulnerability of the Site, breach or circumvent security or authentication, or interfere with or disrupt the Site or its infrastructure;
- submit false, misleading, or impersonated information, or misrepresent your identity or affiliation;
- use the Site or support assistant to build a competing product, to train a machine-learning model, or to generate unlawful, infringing, or harmful content;
- use the Site in violation of any applicable law, regulation, or third-party right.
6. Accounts and sign-in
Parts of the Site include a sign-in entry point at tillampa.com/sign-in intended for the Tillampa team and, in the future, authorized customer or partner access. Access is restricted: this page is a bridge that confirms an approved work email and then a worker PIN before handing you off to our separate, protected Corp OS application, which manages the actual session and account. The sign-in entry point is not open registration, and we do not collect a password on the marketing Site; credential entry occurs on the Corp OS surface. The sign-in entry point is intended only for people we have authorized, and any account is personal to you.
If you are given or use access credentials (such as a work email, PIN, or other authentication factor), you agree to:
- provide accurate, current, and complete information and keep it up to date;
- keep your credentials confidential, not share them, and use only credentials issued to or authorized for you;
- take reasonable steps to safeguard your account and the devices and networks you use to access it; and
- notify us promptly at security@tillampa.com of any suspected unauthorized access, loss, or compromise of your credentials.
You are responsible for all activity that occurs under your access, whether or not authorized by you, to the extent permitted by law. We may decline, suspend, restrict, revoke, or reset access at any time, with or without notice, including where we believe access is unauthorized, credentials have been compromised, or these Terms or the Acceptable Use Policy may have been violated. Access to the sign-in entry point and to Corp OS does not create a Product relationship and does not modify any signed agreement.
7. Support assistant and AI features
The Site offers a support assistant powered in part by third-party artificial-intelligence providers (currently Anthropic). Messages you send to the assistant are transmitted to that provider to generate a response, as described in our Privacy Policy.
The assistant is provided “AS IS” for general informational purposes. Its output is automatically generated and may be inaccurate, incomplete, or out of date. You must independently verify anything important before relying on it. Do not submit confidential, sensitive, regulated, or personal information about yourself or others through the assistant, and do not treat its responses as a promise, professional advice, or a statement binding on Tillampa LLC.
8. Demos, sandboxes, and pre-release features
Parts of the Site may offer demonstrations, sandboxes, previews, or other pre-release or evaluation features. These are provided for evaluation only, on an “AS IS” and “AS AVAILABLE” basis, may use sample or simulated data, are not a Product or a commitment to ship any feature, and may be changed, limited, or withdrawn at any time without notice. Do not rely on them for production use, and do not submit real, confidential, or personal data through them.
9. No professional advice; forward-looking statements
The Site does not provide legal, regulatory, financial, compliance, engineering, or other professional advice, and nothing on it should be relied upon as such — including any discussion of permitting, building codes, procurement, operations, or implementation planning. You are solely responsible for your own decisions and for confirming requirements with qualified professionals and the relevant authorities. Any forward-looking or aspirational statements about features, markets, or plans are not commitments.
10. Intellectual property
The Site and all Content are owned by Tillampa LLC or its licensors and are protected by copyright, trademark, and other laws. “Tillampa,” “MuniStack,” and related names, logos, and marks are trademarks of Tillampa LLC. These Terms grant you no right to use them, and no license is granted by implication, estoppel, or otherwise except as expressly stated. You may quote short excerpts of public Content with attribution; you may not republish, mirror, or sell the material without our written permission.
11. Your Submissions and Feedback
You retain ownership of your Submissions. By making a Submission, you grant Tillampa LLC a worldwide, royalty-free, non-exclusive license to store, process, and use it to operate the Site and respond to you. You represent and warrant that your Submissions are accurate, are yours to provide, do not infringe or violate any third-party right, and contain no confidential information of others.
If you provide Feedback, you grant Tillampa LLC a perpetual, irrevocable, worldwide, royalty-free, fully paid, and sublicensable license to use and exploit it for any purpose without restriction, attribution, or compensation to you.
12. Third-party services and links
The Site relies on third-party providers, currently including Render (hosting) and Anthropic (AI). The contact and demo forms currently open your own email client to send a message to us, so no form data is transmitted to a Tillampa server by those forms today; if we later enable server-side delivery of form submissions, we may add an email provider such as Resend or SendGrid to process them. Our Products may use additional providers, which are addressed in their own agreements. The Site may also link to third-party websites. We do not control, and are not responsible for, third-party services, sites, or content, and your use of them is at your own risk and subject to their terms.
13. Privacy and accessibility
Our Privacy Policy explains what information we collect through the Site and how we use it, and our security overview describes our security posture. Our Accessibility Statement describes our efforts to make the Site accessible and how to report an accessibility issue. By using the Site, you acknowledge those practices.
14. Disclaimers; no warranty
THE SITE, CONTENT, AND SUPPORT ASSISTANT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TILLAMPA LLC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, secure, error-free, or free of harmful components, or that any Content or assistant output is accurate, complete, or current. We use reasonable measures to protect the Site, but no website, software, or method of transmission or storage is completely secure, and we do not warrant that the Site is or will remain free from unauthorized access, security incidents, data breaches, malfunctions, data loss, or malware. You use the Site at your own risk and are responsible for safeguarding your own devices, networks, and credentials. No advice or information you obtain from the Site creates any warranty not expressly stated here.
15. Limitation of liability
To the maximum extent permitted by law, Tillampa LLC and its owners, personnel, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Site or these Terms (including any arising from a security incident, unauthorized access, data breach, data loss or corruption, malware, service interruption, downtime, bug, or other malfunction of the Site), whether based in contract, tort, strict liability, or any other theory, and even if advised of the possibility of such damages. THE TOTAL AGGREGATE LIABILITY OF TILLAMPA LLC ARISING OUT OF OR RELATING TO THE SITE AND THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
These limitations apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or willful misconduct. Liabilities under signed customer agreements are governed by those agreements, not by these Terms. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you; in those jurisdictions our liability is limited to the maximum extent permitted by law.
16. Time limit for claims
Any claim arising out of or relating to the Site or these Terms must be commenced within two (2) years after the claim arose, except where applicable law requires a longer minimum period, in which case that longer period applies. Otherwise the claim is permanently barred. This period is tolled while the parties engage in the informal-resolution process described in Section 21.
17. Indemnification
You agree to defend, indemnify, and hold harmless Tillampa LLC and its owners, personnel, and suppliers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your Submissions, your violation of these Terms or the Acceptable Use Policy, or your violation of any law or third-party right.
18. Suspension and termination
We may suspend, restrict, or terminate your access to the Site at any time, with or without notice or cause, including for any suspected violation of these Terms or the Acceptable Use Policy. Upon termination, the license in Section 4 ends and you must stop using the Site. Provisions that by their nature should survive — including the intellectual-property, Submissions and Feedback, disclaimer, limitation-of-liability, indemnification, dispute-resolution, and governing-law provisions — survive termination.
19. Changes to the Site and to these Terms
We may modify, suspend, or discontinue any part of the Site at any time without liability. We may also update these Terms; if we do, we will change the “Last updated” date above and flag material changes. Changes are effective when posted, and your continued use of the Site after they take effect means you accept the updated Terms.
20. Governing law and venue
These Terms, and any dispute arising out of or relating to them or the Site, are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to the arbitration agreement in Section 21, the state and federal courts located in Denton County, Texas have exclusive jurisdiction over any matter not subject to arbitration (except as provided in the small-claims carve-out in Section 21), and you consent to that jurisdiction and venue; either party may also seek injunctive or other equitable relief in those courts to protect its intellectual property or to stop a violation of the Acceptable Use Policy. Nothing in these Terms deprives you of the protection of any mandatory, non-waivable law of your home jurisdiction.
21. Dispute resolution; binding arbitration; class-action and jury waivers
Please read this section carefully — it affects how disputes are resolved and, for U.S. users, requires arbitration on an individual basis instead of jury trials or class actions. It is governed by the Federal Arbitration Act.
Informal resolution first. Before starting an arbitration or lawsuit, you agree to contact us at legal@tillampa.com with a short description of the dispute and to work with us in good faith to resolve it for at least thirty (30) days.
Binding arbitration. If we cannot resolve a dispute informally, you and Tillampa LLC agree that any dispute arising out of or relating to the Site or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and Mediation Procedures and, where applicable, its Mass Arbitration Supplementary Rules, as amended and in effect when the demand is filed (available at adr.org), before a single arbitrator. The arbitration may be conducted by telephone or videoconference, through document submissions, or in person in Denton County, Texas or another mutually agreed location. Arbitration fees are governed by the applicable AAA rules.
Who decides.The arbitrator has exclusive authority to resolve any dispute about the interpretation, scope, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction — not the arbitrator — decides the enforceability of the class-action, mass-action, and representative-action waivers below.
Jury and class-action waiver. To the extent permitted by law, you and Tillampa LLC each waive any right to a jury trial, and each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.
Coordinated or mass filings.If 25 or more similar arbitration demands are submitted by or with the coordination of the same or coordinated counsel, the parties agree the demands will be administered under the AAA Mass Arbitration Supplementary Rules and the corresponding fee schedule, and will proceed in staged batches: a small number of representative “bellwether” cases are arbitrated first, the remaining demands are stayed, and the parties then use the bellwether outcomes to attempt a global resolution (including mediation) of the remaining demands before any further arbitration. Limitations periods are tolled for demands while they are stayed.
Carve-outs. Either party may (a) bring an individual claim in a small-claims court with jurisdiction, and (b) seek injunctive or other equitable relief in the courts described in Section 20 to protect intellectual property or to stop a violation of the Acceptable Use Policy. These actions are not subject to the arbitration requirement.
30-day right to opt out. You may opt out of this arbitration agreement by emailing legal@tillampa.com with your name and a clear statement that you opt out, within thirty (30) days after you first use the Site on or after the effective date of these Terms. Opting out does not affect any other part of these Terms.
Severability. If the class-action or mass-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in the courts described in Section 20 rather than in arbitration. If any other part of this Section 21 is found unenforceable, the rest of this Section remains in effect. This Section survives termination of these Terms.
22. State-specific notices
If you reside in a state whose laws grant you rights that cannot be waived by contract, nothing in these Terms limits those non-waivable rights, and any conflicting provision is modified only to the minimum extent needed to comply.
California residents. Under California Civil Code Section 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254. Access to the Site is currently provided without charge.
23. Export and sanctions compliance
You represent that you are not located in, and will not use the Site from, any country or region subject to comprehensive sanctions, and that you are not on any government restricted-party or denied-party list. You agree to comply with all applicable export-control and sanctions laws.
24. Force majeure
Tillampa LLC is not liable for any delay or failure to make the Site available due to causes beyond its reasonable control, including acts of God, natural disasters, outages, network or hosting failures, attacks, labor disputes, or governmental actions.
25. Copyright complaints
We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe Content on the Site infringes your copyright, send a written notice to legal@tillampa.comthat includes: (a) your physical or electronic signature; (b) identification of the copyrighted work you claim is infringed; (c) identification of the material you claim is infringing and its location on the Site, with enough detail for us to find it; (d) your name, address, telephone number, and email address; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. If your material was removed and you believe that was a mistake or misidentification, you may send a counter-notice to the same address with the corresponding certifications required by the DMCA. For the full notice-and-takedown and counter-notice process, see our DMCA / Copyright Policy. We respond to valid notices as required by applicable law and may remove or disable access to material and terminate access for repeat infringers.
26. General
These Terms, together with the Acceptable Use Policy and Privacy Policy, are the entire agreement between you and Tillampa LLC regarding the Site and supersede any prior understandings. If any provision is held unenforceable, it will be limited or reformed to the minimum extent necessary so that the remaining provisions stay in full effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets. These Terms create no partnership, agency, employment, or joint-venture relationship. You consent to receive communications from us electronically, and agree — under the federal E-SIGN Act and applicable state UETA — that electronic communications and acceptances satisfy any legal requirement that a communication be in writing or signed. Except for the owners, personnel, and suppliers of Tillampa LLC referred to in Sections 15 and 17 (who are intended beneficiaries of those Sections), these Terms create no third-party-beneficiary rights. Headings are for convenience only.
27. Contact
Questions about these Terms: legal@tillampa.com. Security reports: security@tillampa.com. Abuse reports: abuse@tillampa.com.
You may also reach us by mail at: Tillampa LLC, 116 Maple St, Denton, TX 76201, USA.