Widget 01 · Customer Chatbot
The Customer Chatbot.
A public Tillampa widget for resident and applicant questions. It answers from approved public source material, cites what it can, and falls back to staff authority when the record is not clear.
The problem
Your code book is a PDF nobody reads.
City staff field the same permit and zoning questions ten times a day. The answers exist — in a 300-page ordinance PDF buried three clicks deep on your site. Residents don't find it. They call instead.
The Customer Chatbot can sit on your public website, a hosted Tillampa demo page, or a future embedded module. It reads approved public material on each question and treats staff as the final authority.
What you get
Boring on purpose. Safe by default.
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Grounded in your documents.
Every answer cites the approved code book it came from. If the answer isn't in your docs, the widget tells the resident to contact city staff — never made up.
Domain allowlist.
Lock the widget to your .gov hosts. Wildcards supported. Strangers cannot embed it on their own site.
Three city-appropriate styles.
Civic, Lakefront, and Slate. Your primary color, your logo, your assistant name. No purple SaaS energy.
Analytics built in.
See top questions, fallback rate, which documents get cited most. Spot the gap in your code book before residents complain.
Boring on purpose.
Shadow DOM isolation, daily token budget caps, per-session rate limits. Built for a government site, not a marketing demo.
The install
Paste this once. Done.
<script
src="https://permitflow-tillampa.onrender.com/widget.js"
data-city-slug="your-city">
</script>Drop it before </body>on every page where you want the widget visible. That's it.
The 20 phone calls a week you don't want to take.
What it answers
Real resident questions, real cited answers.
- “Do I need a permit for a 6-foot fence?”
- “What's the setback for a detached garage in R-1 zoning?”
- “How much is the building permit fee for a $50,000 addition?”
- “Can I run a daycare out of my home in this district?”
- “What's the process for a sign permit downtown?”
FAQ
Honest answers.
- Is it really just two lines on our website?
- Yes. One <script> tag with your city slug. The widget renders a floating chat panel in the corner of every page it's on.
- Where do the answers come from?
- Only from the PDFs your city admin has uploaded and approved. The widget cites the document on every answer. If nothing matches, it falls back to a 'contact city staff' message you control.
- Who manages it day-to-day?
- Your city admin. They sign in to a portal, upload or update code books, edit the assistant's tone, swap colors, and see analytics. Tillampa never edits your content.
- Can a bad actor embed our widget on a fake site?
- No. You configure an allowed-domain list. Off-list requests are rejected before they reach the AI.
- What does it cost?
- Pricing is scoped after discovery. We size setup around documents, delivery mode, traffic, and any adapter needs.
See it on a real site
The demo runs on a hostile-CSS page on purpose.
So you can see the Shadow DOM isolation working in real time.